Legal

Terms & Conditions

Please read these terms carefully — they cover our revision, refund, delivery and communication policies so you always know where you stand.

Last updated: August 2026

01Revision Policy

The allotted number of revisions is based on your selected package, and you may request as many revisions as stated in your package details. We focus on providing the best service to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed, and you will have your revised design within 48 hours.

Any changes or revisions requested after the designs have been finalized will be treated as a new order and charged separately.

02Refund Policy

State Publishers' refund policy will be nil if any of the following apply:

  • You have chosen a special package.
  • The primary design concept has been approved.
  • You have already demanded revisions.
  • The cancellation has been made for reasons unrelated to the company.
  • The company has not been contacted for more than 2 weeks of the project.
  • Our company policies have been violated.
  • Another company or designer has been approached for the same project.
  • The creative brief is lacking required information.
  • A complete design change has been demanded.
  • The claim has crossed the given "request for refund" time span.
  • The business is closing, or changing its name or business.
  • The reason given is a "change of mind," "disagreement with a partner," or another reason unrelated to the service — these are not subject to refund under any circumstances.
  • A client who subscribes to a service bundle and is dissatisfied with one particular service will only be refunded for that service, not the entire bundle.
  • The client is not entitled to any refunds after 15 days from the date of purchase.
  • Services including, but not limited to, Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, and Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
  • A partial refund, not exceeding 25%, may be available if the client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: State Publishers holds all rights to reject any project or cancel a contract whenever it deems necessary. After a refund is issued, you will not have any rights to use the designs for any purpose — they remain the sole property of State Publishers, which will be the rightful owner of the designs.

03Claim Your Refund

To claim your refund in accordance with our refund policy, you can reach us by:

As soon as we receive your refund request, we will respond at our earliest opportunity, and once the required analysis is completed, we will initiate the process. After you have received your refund, you will not retain any rights to designs submitted by State Publishers; the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

04Quality Assurance & Satisfaction Guarantee

We do our best to meet your requirements, and our designers do their best to fulfill your expectations. We believe in providing the best designs, and each of our designs is well researched and well crafted. We offer a satisfaction guarantee:

  • Our unlimited revisions policy is in place to make sure that you are satisfied.
  • We aim to exceed your expectations and strive to accomplish it.
  • We do not stop revising until you are completely satisfied with your design (the number of revisions will be according to your package).

05Delivery Policy

  • Your complete order will be sent to the mentioned account on the date stated on your Order Confirmation, and a confirmation email will also be sent.
  • Turnaround time depends on your package; the minimum time required is 2 business days.
  • In case of an urgent order, please contact our customer support team.

06Record Maintenance

State Publishers keeps records of finalized designs so that, in case of a misplaced order, you can be provided with the exact file.

07Customer Support

Our customer support team is present 24/7 to answer all of your concerns and queries. Our team will address your concerns anytime and every time.

08Communication Policy

  • State Publishers will not be responsible for any communication conducted via any platform other than our official "@statepublishers.com" email addresses, or any numbers not provided by us or listed on our official website.
  • We are not responsible for any damages caused by contact details not provided by us.
  • Project activation charges will apply if a client fails to respond over a period of 45 days.
  • We take full responsibility for all information provided through our official domains.